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Frequently Asked Questions

How do I order my books?
Your book order is automatically generated for all classes you are registered for.
How do I pay for my order?
Book and rental fees will be billed to your student account. They are payable at your school's business office.
What do I do if I drop the course?
Fill out the return form included in your box. Call Customer Service to receive a shipping label. Print your label and return any books for dropped classes.
When will I receive my books?
Books will be available to be picked up on campus at the beginning of the semester. Any books for classes you add after your initial pick-up will be sent to you in a secondary shipment.
Can I keep my rentals?
Yes, hold onto your books and do not ship them back. Your account will be charged the replacement cost indicated on the packing slip you received.
Can I sell my books back?
Yes! Books purchased may be sold back to us online. Look up your book values, print a packing sheet and FREE shipping label here.

NOTE: If a rental book is returned using this method, you will be charged a replacement fee.
How do I contact Tree of Life Books?
You can contact Customer Service Monday through Friday 9am to 9pm EST at 1.888.392.2930 or submit an online ticket any time. Online tickets will be answered by the next business day.
What do I do if the book I receive is damaged?
It is very important that you notify us immediately if you receive a damaged book. If we are not notified, you will be charged for any damage at the end of the semester. To avoid being billed for damage incurred to the book before your possession, a ticket must be submitted within one week of receiving the book. Once TOL has been contacted, we will offer you a replacement copy to insure that you do not get billed for any damages to the book.
What if I'm a returning student not wanting to be opted in?
Go to portal.kuyper.edu/pages/default.aspx and select "eStudent Portal" under the quick links section. Select "book fulfillment opt in/opt out" under administrative services. Select your preference, then check the box next to "I have read, understand, and accept the "terms of student bookstore account", then select "Save my preference" at the bottom of the page.
How do I return my books?
A representative will be available on campus during finals week at the end of your semester to collect rented textbooks and buyback any books you own.
VIEW BOOK LIST
Kuyper College has partnered with Tree of Life Books for book fulfillment services. If you have opted out of the book fulfillment program from your student portal page you can view the book list here. Students opt-ed out of the program will be responsible for sourcing their own course materials. If you are opted into the program from your student portal, your books will be automatically fulfilled.