**We have the right to refuse any books that we suspect to be stolen, no payment will be dispersed.
What books do you purchase?
We purchase new and used books in good or better condition (see below). We create our list based on national market conditions and demand for the book. This guide is updated each month.
If your book arrives with any of these problems, it will be recycled and you will not be paid for that item.
Do I have to pay for shipping?
No, we provide a shipping label for you! Once you complete the checkout process, securely pack the books you are selling into a single shipment and print off a prepaid shipping label. We partner with the USPS to provide a trackable label. These labels can be dropped off at any USPS location. (Note: These labels do not provide any insurance coverage for your package. If you would like coverage, you must purchase it separately at the post office.)
What if my book is not currently being purchased?
We create our pricing based on national market conditions and demand for the book. Some titles are oversaturated in the market or are too old for us to buy. We may not currently be buying your book, but check back because we adjust our prices each month.
Is there a time limit on shipping the book(s)?
You need to ship the books to us within five days in order to guarantee your quoted price. If you wait longer, we may adjust the price according to the current guide.
How long does it take to process my order?
Your package will arrive in our warehouse in 2-9 business days. When we receive it, we will process the package and send a check that will arrive in about 7-14 days. The whole process will take between 2-4 weeks.
What kind of package do I have to use to ship the books?
You may use any sort of regular envelope or box that is able to be mailed. Do not use any special grade packaging (such as a “Flat Rate” box) as the label provided does not work with this packaging, and your books may not be delivered.
How can I ensure that my package arrives in good condition?
Pack your books tightly. Make sure there is plenty of padding and that the box you use is full and taped well. We are happy to pay to ship your books, but we cannot be held responsible if the books are lost or damaged in transit. Please make sure that they are packaged securely to arrive in the condition you sent them.
What if my shipment is damaged or lost in the mail?
Although this doesn’t happen often, occasionally packages are damaged in transit or don’t arrive at our facility. Tree of Life is not responsible for packages not delivered to us or damaged in transit. The provided shipping label does not include insurance. If you would like to insure your parcel, you must purchase that coverage separately at your local post office before shipping.
What if I have more than one book?
You can add more items to an order by entering another ISBN into the search box or by changing the quantity field of an already added book. Please package your books together in the same package to ship to us. Please note, each shipping label can only be used for one box, so do not use the same label for more than one package.