Account Manager – Corporate Office (Full-time)

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Department:

Account Management

Reports to:

VP of Retail Operations & Account Management

Location:

Corporate Office, Marion Indiana

General Job Description:

Tree of Life Bookstores is a privately held company based out of Indiana. We are transforming the higher education course material delivery industry through creative innovation, collaborative relationships, and educational technology. We believe there is a better way to partner with Institutions in meeting the needs of their students in an ever-changing industry. Students deserve a better and more affordable experience than they have today. At TOL we are always in the pursuit of better.

Key Responsibilities:

  • Be the face of TOL to the institution to ensure that business standards are met with a focus on improving and optimizing the customer experience
  • Listen and communicate with clients to ensure that their unique needs are understood and addressed
  • Build strong client relationships to maintain established business partnerships
  • Collaborate with various internal departments to exceed client expectations
  • Partner with the Onboarding team to ensure a smooth transition from new business to an established relationship
  • Collect and analyze data in order to fully understand the changing needs and trends

Account Manager Skills & Qualifications:

  • Align to our core values, Culture Fit is really important to us.  Character:  It Matters, Relationships: It’s Personal, and Innovation: Never Satisfied
  • Outstanding problem-solving skills to help resolve client feedback or needs
  • Excellent verbal, listening, and written communication skills to interact with clients
  • Strong customer service and interpersonal skills for dealing with different types of customers and clients
  • Exceptional analytical skills for interpreting client data
  • Time management and multitasking abilities to handle various tasks and clients
  • Self-motivated with high attention to detail
  • Advanced negotiation and organizational skills

Disclaimer:

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills requirements of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

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