Operations Process Analyst – Corporate Office (Full-time)


Reports to:

Chief Operations Officer


Corporate Office, Marion Indiana

General Job Description:

Tree of Life Bookstores is a growing company focused on customer service, software, and logistics.  We provide course materials to college students all around the country as well as operate campus stores providing school branded merchandise.

The job of an Operations Process Analyst is to ensure cross-departmental processes are documented and accessible to all department heads.  They will also assist in the creation and management of new processes and evaluation of existing ones.

They will be a part of the Strategic Operations and Products team which oversees the development, documentation, and refinement of Tree of Life’s process and procedures.

Duties and Responsibilities:

  • Assist in the development of new processes and workflows
  • Assist in the management of processes still within Strategic Operations and Products.
  • Develop and maintain a searchable system to share documentation across TOL.
  • Encourage department heads to document departmental processes in the documentation system.
  • Assist department heads in refining their processes, documentation, and understanding of TOL systems.
  • Represent TOL when a task force is creating new procedures or policies.
  • Analyze any proposed deviations from documented procedures for unintended, detrimental consequences to TOL and share that with the affected parties.
  • Improve processes and systems by studying current practices and designing modifications.
  • Work with a wide variety of stakeholders including executives, directors, and managers.
  • Act as an advisor to the VP of Product Development and TOL software development team.

General Assessment of Skills and Abilities:

  • Highly detailed in nature with a willingness to get in the weeds.
  • Ability to understand the concept behind the process and not just the steps.
  • Exceptional analytical and conceptual thinking skills.
  • Must be comfortable and enjoy working with technology.
  • Excellent written and verbal communication skills.
  • Enjoy a collaborative working environment that pivots quickly


  • 2+ years as an analyst or related position
  • Experience documenting processes
  • Bachelor’s Degree


The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.