Order Analyst – Corporate Office (Full-Time)

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Department:

Course Material Acquisitions

Reports to:

Director of CMP

Location:

Marion, IN

General Job Description:

As an Order Analyst for Tree of Life Bookstores, you will be on a specialized sub-team within the Course Materials Procurement (CMP) Team.  This specialized team analyzes data, monitors outstanding customer orders, communicates potential procurement obstacles, and assists other specialized CMP Teams’ tasks when needed.

Duties/Responsibilities:

Order Analysts are responsible for a variety of tasks, including but not limited to:

  • Processing reports, monitoring and analyzing data pertaining to outstanding orders, and leaving detailed updates on purchase orders
  • Communicating unique outstanding orders and their updates as well as any actions that need to be taken with the appropriate parties
  • Shipping products directly to customers homes if products are not to arrive within a reasonable timeframe
  • Analyzing data to ensure orders are fulfilled efficiently
  • Searching for alternative options when product delays or other obstacles arise
  • Monitoring student enrollment to verify if items are still needed
  • Verbal and written communication with other departments

Please note that this list of tasks is not exhaustive.  Depending on the volume the Order Analysts may be experiencing during our peak season, you may be asked to assist other CMP sub-teams.

Skills/Qualifications Required:

  • Written and verbal communication skills, as the CMP team communicates largely with suppliers, other departments, and Slingshot store locations on a daily basis.  These communications are done on multiple platforms, including but not limited to phone and email.  These relationships are crucial.  Maintaining these positive relationships is key for our success.
  • Problem-solving and creative thinking to resolve issues.  Many of the tasks the Order Analysts would complete on a regular basis involve higher-level thinking and require excellent analytical and critical thinking skills.
  • Initiative to take what you have learned and experienced in order to move forward and make decisions
  • Time-management, consistency, attention to detail, and organization. Order Analysts have in-depth processes that run in conjunction with other CMP sub-teams.
  • Flexibility and the willingness to learn and adapt
  • Ability to work independently and as a team

Additional Information:

  • The Order Analyst reports to the Manager and Director of CMP; both of whom you would also work closely with
  • Basic training would take place onsite with the Director and Manager of CMP.  After essential training is completed, you may transition to working from home.  While at home, additional training would be conducted virtually.  Note: the transition to home is at the discretion of the CMP Director and Manager
  • A typical work week consists of 40 hours.  During our peak buying season, hours typically do not exceed 50 hours.  During our low volume season, these hours can be limited to 36 hours per week – still maintaining full-time employment status.

Disclaimer:

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills requirements of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

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