Store Manager – Corporate Store (Full-time)

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Department:

TOL Marion Bookstore

Reports to:

VP of Retail Operations

Location:

Corporate Office, Marion Indiana

General Job Description:

The Store Manager plans, directs, coordinates, and supervises all day-to-day operations of the bookstore.  They are responsible for providing and role modeling excellent service to all customers with courtesy and salesmanship while supervising and participating in the stocking and selling of merchandise and books.  In addition, the Store Manager is expected to maintain a significant floor presence and availability to customers and staff while providing friendly and knowledgeable customer service to all internal and external customers.  The Store Manager must display a commitment to supporting the overall Tree of Life mission as well as demonstrate Tree of Life’s values.

Duties / Responsibilities:

  • Serve customers, responding quickly to their needs and taking appropriate action
  • Direct and supervise employees in all day-to-day operations.  This includes training of new employees
  • Be competent in all aspects of the point-of-sale system, using cash registers and accurate cash handling for daily monies received.  This would include securing tills.
  • Supervise the sales floor and cashiering functions and provide excellent customer service.
    • Answer the phones, check voicemails to assure quick responses on all bookstore requests
    • Coordinate activities related to the merchandising of books and gifts
    • Maintain store appearance, organization, and cleanliness, including equipment
  • Conduct store opening and closing procedures daily and prepare bank deposits
  • Assure maintenance of adequate inventory levels of the bookstores, estimate sales levels, determine and order needed supplies to maintain inventory levels
    • Prepare purchase orders as needed for inventory management
    • Assist with pre-inventory preparation and conduction annual bookstore inventory
  • Develop, updated, and implement policy and procedural changes as necessary.  Present or submit proposed changes to policies and procedures to management for approval as required
  • Prepare daily administrative and operational reports as required
  • Coordinate with Tree of Life IT for the upkeep of computers, registers, printers, and scanners
  • Market promotional, seasonal, and special events in cooperation with the Retail Operations Team
  • Coordinate with The Abbey Coffee Company staff for special events and staffing
  • Assist with other stores as needed
  • Other duties as assigned

Skills / Qualifications preferred:

  • College degree preferred
  • 2 years of experience in retail or customer service (preferred)
  • Knowledge of selling, merchandising, and inventory control
  • Ability to communicate with diverse groups effectively, both orally and in writing
  • Leadership skills, including team motivation and direction
  • Ability to communicate effectively and respectfully with students, faculty, staff, and general customers
  • Computer skills, especially in Microsoft Office and social media applications
  • Able to work with a flexible schedule, including some evenings and weekends
  • Ability to lift up to 50lbs., carry, shelve, bend and stretch in the performance of bookstore operations as well as stand for long periods of time
  • Detail oriented with the ability to self-start and work independently

Disclaimer:

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

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