Store Manager – Oklahoma City Area (Full-time)

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Department:

Oklahoma City Area

Reports to:

Store Manager

Location:

Oklahoma City Area

General Job Description:

The Store Manager plans, directs, coordinates, and supervises all day-to-day operations of the campus store.  They are responsible for providing and role modeling excellent service to all customers with courtesy and salesmanship while supervising and participating in the stocking and selling of merchandise and textbooks.  In addition, the Store Manager is expected to maintain a significant floor presence and availability to customers and staff while providing friendly and knowledgeable customer service to all internal and external customers.  The Manager must display a commitment to supporting the overall university and Tree of Life’s values.

Duties / Responsibilities:

  • Plan, organize and coordinate the daily operations of the Campus Store
  • Serve customers and school staff, responding quickly to their needs and taking appropriate action
  • Direct and supervise employees in all day-to-day operations.  This includes training of new employees
  • Be competent in all aspects of the point-of-sale system, using cash registers and accurate cash handling for daily monies received.  This would include securing tills.
  • Supervise the sales floor and cashiering functions and provide excellent customer service.
  • Answer phones, check voicemails to assure quick responses on all bookstores requests
  • Coordinate activities related to the merchandising of textbooks, school supplies, clothing and gifts
  • Maintain store appearance, organization, and cleanliness, including equipment such as rolling racks, shelving, hangers, signage, and display tables
  • Liaise with campus offices and staff about issues important to the success of the store
  • Communicate effectively with university faculty, staff, students and campus affiliates both in person and over the phone
  • Conduct store opening and closing procedures daily and prepare bank deposits
  • Assure maintenance of adequate inventory levels of the bookstores, estimate sales levels, determine and order needed supplies to maintain inventory levels
  • Prepare purchase orders as needed for inventory management
  • Assist with pre-inventory preparation and conducting annual bookstore inventory
  • Develop, update and implement policy and procedural changes as necessary. Present or submit proposed changes to policies and procedures to management for approval
  • Prepare daily administrative and operational reports as required
  • Coordinate with Tree of Life IT for the upkeep of computers, registers, printers, and scanners
  • Market promotional, seasonal, and special events in cooperation with the Campus Store Outsourcing team
  • Maintain confidentiality with regards to student financial aid records and student accounts
  • Assist with other stores as needed
  • Assist and/or organize and implement off-site sales at university sporting events
  • Other duties as assigned

Textbook Functions:

  • Assist in the gathering of textbook adoptions, including managing adoptions in the adoptions software and communicating with professors and division staff to ensure adoptions are received in a timely manner
  • Oversee logistical management of book returns, staffing, and shipments
  • Maintain textbook location area according to Tree of Life procedural policies and timeline of duties
  • Train student workers/temp help on shelf location for inventory purposes
  • Maintain books in shelf location at all times
  • Assist with textbook buyback and rental returns
  • Ship and receive textbook orders, maintain shipping calendar and prepare freight shipments
  • Process online orders and Textbook Butler orders as well as preparing processed orders for Textbook Butler delivery and pick up.

Skills / Qualifications preferred:

  • Bachelor’s Degree preferred
  • 3-5 years of experience in retail (preferred), especially in the college store industry
  • Knowledge of selling, merchandising and inventory control
  • Ability communicate with diverse groups effectively, both orally and in writing
  • Leadership skills, including team motivation and direction
  • Detail-oriented with ability to self-start and work independently
  • Computer skills, especially in Microsoft Office and social media applications
  • Able to work with a flexible schedule, including some early evenings and weekends
  • Ability to lift up to 50lbs., carry, shelve, bend and stretch in the performance of bookstore operations as well as stand for long periods of time

Disclaimer:

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

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